Shipping & Returns Policy

Worldwide delivery times.

We ship from the source to keep our prices crazy low.

USA & Canada:  5 – 10 working days (to be safe)

Rest of World:  Varies by country

*Please allow a little extra processing time for promotional offers or giveaways. 

Note: we've been advised that orders to Canada may experience a delay being processed by customs. Please be patient if your order is taking a little longer than usual.

Order tracking.

Want an update on your order? Visit our order tracking page.

 

Returns policy.

To be eligible for a return, your item must be unused and in the same condition that you received it, along with the original packaging.



To complete your return, we require that you mail your item(s) back to the return address listed on your package when it arrives. You are responsible for covering any shipping costs.

Our returns policy lasts 30 days. If 30 days have gone by since the delivery date listed on your order's tracking ID, we unfortunately can’t offer you a refund or exchange.

Please contact our customer service team at support@shopbaldwin.co when you ship your package back so we can notify our fulfillment team to expect the delivery.



Refunds (if applicable)
.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.



If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)
.

It may take some time before your refund is officially posted due to the processing time required by most credit card issuers.



If it has been more than a week and you still have not received a refund, please contact us at support@shopbaldwin.co.



Exchanges (if applicable)
.

We only replace items if they arrive defective or damaged and are in unused condition. If you need to exchange your product for the same item, send us an email at support@shopbaldwin.co and we will address your issue on a case-by-case basis.


Return 
shipping
.

You will be responsible for paying for your own shipping costs to return your item(s).

Note: any shipping fees on your original order are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.



Depending on where you live, the time it takes for your exchanged product to reach you may vary.



If you are returning an item over $25 in value, we recommend you consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.

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